Tip Number: 126

Capture the (Error) Flag

To help diagnose the problems that are associated with a computer issues (like a crash), many programs will provide you with an error message. The exact detail of the message can be essential in quickly solving the problem and getting you back on your way.

Before you click "OK" in response to the error message, click Ctrl-C to copy the error message (just as it appears on your screen) and paste it into a notepad or Word document. This will help the technicians to solve the problem more quickly.

If Ctrl-C doesn't work (whether it's because of an older operating system or an internal error), type the message into the notepad/Word document for accurate reporting. Also you can type Alt-PrtScn and copy the image into your document.

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